{"id":1928,"date":"2026-11-01T00:08:13","date_gmt":"2026-11-01T00:08:13","guid":{"rendered":"https:\/\/chrysalide-cfc.com\/?page_id=1928"},"modified":"2026-11-01T00:24:15","modified_gmt":"2026-11-01T00:24:15","slug":"parcours-accueil-relation-client","status":"publish","type":"page","link":"https:\/\/chrysalide-cfc.com\/index.php\/nos-offres-entreprises\/parcours-accueil-relation-client\/","title":{"rendered":"Parcours Accueil et relation client"},"content":{"rendered":"<p><!-- cfp-parcours --><\/p>\n<style> .cfp{--navy:#8A3F0E;--gold:#F7A35C;--cream:#FDF4EC;--txt:#44596D;font-family:Lato,system-ui,sans-serif;color:var(--txt);font-size:17px;line-height:1.65;max-width:1100px;margin:0 auto} .cfp *{box-sizing:border-box} .cfp h2,.cfp h3,.cfp h4{text-transform:none!important;letter-spacing:0!important;font-family:Lato,system-ui,sans-serif;color:var(--navy);font-weight:900;line-height:1.25;margin:0 0 .5em} .cfp p{margin:0 0 1em} .cfp 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.cfp-others{display:grid;grid-template-columns:repeat(2,1fr);gap:18px;margin-bottom:20px} .cfp .cfp-others a{display:block;background:var(--cream);border-radius:18px;padding:20px 24px;color:var(--navy)!important;font-weight:900;text-decoration:none!important} .cfp .cfp-others a span{display:block;font-weight:400;color:var(--txt);font-size:15px;margin-top:4px} @media (max-width:900px){.cfp .cfp-grid,.cfp .cfp-steps{grid-template-columns:1fr}.cfp .cfp-others{grid-template-columns:1fr}.cfp .cfp-hero{padding:34px 24px}.cfp .cfp-hero h2{font-size:28px}.cfp .cfp-cta{padding:30px 20px}} <\/style>\n<div class=\"cfp\">\n<div class=\"cfp-hero\"><span class=\"cfp-pill\">Entreprises \u00b7 Parcours de formation<\/span><\/p>\n<h2>Une relation client <em>sereine et r\u00e9ussie<\/em><\/h2>\n<p>Trois formations pour soigner chaque \u00e9change, s\u2019affirmer avec courtoisie et garder son calme face aux clients difficiles.<\/p>\n<div class=\"cfp-who\"><span>Accueil<\/span><span>Standard<\/span><span>Service client<\/span><span>Commerciaux s\u00e9dentaires<\/span><\/div>\n<\/div>\n<h2 class=\"cfp-sec-title\">Les 3 formations du parcours<\/h2>\n<p class=\"cfp-sub\">Elles s\u2019encha\u00eenent dans une progression logique : se conna\u00eetre, s\u2019entra\u00eener, puis ancrer. Chacune peut aussi \u00eatre suivie \u00e0 l\u2019unit\u00e9.<\/p>\n<div class=\"cfp-grid\">\n<div class=\"cfp-card\">\n<div class=\"cfp-num\">1<\/div>\n<h3>Accueil physique et t\u00e9l\u00e9phonique<\/h3>\n<p class=\"cfp-tag\">Les bases d\u2019une relation client r\u00e9ussie<\/p>\n<ul>\n<li>Soigner la premi\u00e8re impression<\/li>\n<li>Trouver le bon ton et les bons mots au t\u00e9l\u00e9phone<\/li>\n<li>\u00c9couter et reformuler la demande<\/li>\n<li>Conclure l\u2019\u00e9change positivement<\/li>\n<\/ul>\n<div class=\"cfp-dur\">3 jours<\/div>\n<\/div>\n<div class=\"cfp-card\">\n<div class=\"cfp-num\">2<\/div>\n<h3>S\u2019affirmer sereinement au travail<\/h3>\n<p class=\"cfp-tag\">Dire non, poser un cadre, rester courtois<\/p>\n<ul>\n<li>Rep\u00e9rer ses r\u00e9actions : fuite, attaque, effacement, affirmation<\/li>\n<li>Dire non sans se justifier<\/li>\n<li>Formuler une demande claire<\/li>\n<li>Recevoir une critique sans s\u2019effondrer<\/li>\n<li>Poser ses limites<\/li>\n<\/ul>\n<div class=\"cfp-dur\">2 jours<\/div>\n<\/div>\n<div class=\"cfp-card\">\n<div class=\"cfp-num\">3<\/div>\n<h3>Gestion du stress<\/h3>\n<p class=\"cfp-tag\">Garder son calme face aux clients difficiles<\/p>\n<ul>\n<li>Reconna\u00eetre ses signaux de stress<\/li>\n<li>Utiliser des techniques simples pour se r\u00e9guler sur le moment<\/li>\n<li>Prendre du recul apr\u00e8s un \u00e9change tendu<\/li>\n<li>Pr\u00e9server son \u00e9nergie sur la dur\u00e9e<\/li>\n<\/ul>\n<div class=\"cfp-dur\">3 jours<\/div>\n<\/div>\n<\/div>\n<h2 class=\"cfp-sec-title\">Comment se d\u00e9roule le parcours<\/h2>\n<p class=\"cfp-sub\">Une prise de conscience ne suffit pas \u00e0 changer un comportement : c\u2019est la r\u00e9p\u00e9tition en situation qui ancre le changement.<\/p>\n<div class=\"cfp-steps\">\n<div class=\"cfp-step\"><b>Avant<\/b><\/p>\n<h4>Un diagnostic de d\u00e9part<\/h4>\n<p>On fait le point sur les besoins de l\u2019\u00e9quipe et les situations \u00e0 travailler.<\/p>\n<\/div>\n<div class=\"cfp-step\"><b>Pendant 2 \u00e0 3 mois<\/b><\/p>\n<h4>3 formations espac\u00e9es<\/h4>\n<p>3 \u00e0 4 semaines entre chaque session, pour mettre en pratique sur le terrain entre deux \u00e9tapes.<\/p>\n<\/div>\n<div class=\"cfp-step\"><b>Apr\u00e8s<\/b><\/p>\n<h4>Un bilan avec vous<\/h4>\n<p>Un point avec les RH ou le manager pour mesurer les progr\u00e8s et pr\u00e9senter des r\u00e9sultats en interne.<\/p>\n<\/div>\n<\/div>\n<div class=\"cfp-info\">Interventions dans vos locaux ou \u00e0 distance. Financement possible via votre OPCO selon votre situation. Programme adapt\u00e9 \u00e0 votre contexte.<\/div>\n<div class=\"cfp-cta\">\n<h3>Construisons le parcours de votre \u00e9quipe<\/h3>\n<p>Un \u00e9change de 20 minutes pour cadrer votre besoin et recevoir une proposition adapt\u00e9e.<\/p>\n<p><a class=\"cfp-btn\" href=\"\/index.php\/contactez-nous\/\">R\u00e9server un \u00e9change de 20 minutes<\/a><a class=\"cfp-btn-ghost\" href=\"\/index.php\/nos-offres-entreprises\/\">Retour \u00e0 l\u2019offre Entreprises<\/a><\/div>\n<h2 class=\"cfp-sec-title\">Les autres parcours<\/h2>\n<div class=\"cfp-others\"><a href=\"\/index.php\/nos-offres-entreprises\/parcours-communication\/\" style=\"border-left:6px solid #7B4BB7\">Parcours Communication et prise de parole \u2192<span>Comprendre son style, convaincre \u00e0 l\u2019oral, garder son impact en visio.<\/span><\/a><a href=\"\/index.php\/nos-offres-entreprises\/parcours-management\/\" style=\"border-left:6px solid #2F74C0\">Parcours Managers \u2192<span>Conversations difficiles, conflits, r\u00e9unions efficaces.<\/span><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Entreprises \u00b7 Parcours de formation Une relation client sereine et r\u00e9ussie Trois formations pour soigner chaque \u00e9change, s\u2019affirmer avec courtoisie et garder son calme face aux clients difficiles. AccueilStandardService clientCommerciaux s\u00e9dentaires Les 3 formations du parcours Elles s\u2019encha\u00eenent dans une progression logique : se conna\u00eetre, s\u2019entra\u00eener, puis ancrer. Chacune peut aussi \u00eatre suivie \u00e0 l\u2019unit\u00e9. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":892,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1928","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Parcours Accueil et relation client - Chrysalide-CFC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chrysalide-cfc.com\/index.php\/nos-offres-entreprises\/parcours-accueil-relation-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Parcours Accueil et relation client - Chrysalide-CFC\" \/>\n<meta property=\"og:description\" content=\"Entreprises \u00b7 Parcours de formation Une relation client sereine et r\u00e9ussie Trois formations pour soigner chaque \u00e9change, s\u2019affirmer avec courtoisie et garder son calme face aux clients difficiles. AccueilStandardService clientCommerciaux s\u00e9dentaires Les 3 formations du parcours Elles s\u2019encha\u00eenent dans une progression logique : se conna\u00eetre, s\u2019entra\u00eener, puis ancrer. Chacune peut aussi \u00eatre suivie \u00e0 l\u2019unit\u00e9. 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